Dr. Ciaran Byrne:

There was no direction from us. It was a combination of all the above. Covid is a reason and not the reason. There is a multitude of reasons and they had interplay at different times, so it would be unfair to characterise it as all happening because of Covid. When works were available to be done during Covid then works were done. Some homeowners felt uncomfortable having works and people in their house at that time and may have deferred them. In other cases contractors-----