Sorca Clarke (Longford-Westmeath, Sinn Fein)
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394. To ask the Minister for Employment Affairs and Social Protection the number of WTE staff, by grade, working in the National Community Welfare Contact Centre as of 15 April 2024. [17415/24]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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While local face-to-face engagement with clients continues to be a cornerstone of the Community Welfare Service (CWS), any person who needs to access the CWS can call the National CWS freephone number at 0818 60 70 80, to make an enquiry, make an appointment or to speak directly to a Community Welfare Officer (CWO).

This freephone number for CWS calls operates as part of the National Intreo Contact Centre and depending on the nature of the call, some callers can be facilitated with access to a CWO who are available to provide support to this telephone service.

In-person access to Community Welfare Officers remains available locally across the Country and continues to be an important part of the Community Welfare Service.

I trust this clarifies the matter.