Results 61-80 of 1,030,024 for in 'Dáil debates' OR in 'Committee meetings' (speaker:Áine Collins OR speaker:Pauline Tully OR speaker:Cathal Berry OR speaker:Martin Browne)

Statutory Home Care: Statements (27 Jun 2024)

Seán Crowe: Adequate home care provision allows older people to live with dignity and respect in their own homes. Additional supports also contribute to, and are vital for, independent living. The Government has often repeated there is a commitment to introduce a statutory scheme to support people to live in their own homes and Government members cite the fact that it is in the programme for...

Statutory Home Care: Statements (27 Jun 2024)

Róisín Shortall: Last week on the Order of Business I raised with the Taoiseach that seven years ago, as Minister for Health, he gave a commitment to introduce a statutory right to home care. Given the failure of that Government and the current Government to follow through on that commitment I asked for a debate on that issue today. We have a debate, but it is not on the statutory right to home care. It...

Statutory Home Care: Statements (27 Jun 2024)

Seán Ó Fearghaíl: Deputy Devlin is sharing time with Deputy Flaherty.

Statutory Home Care: Statements (27 Jun 2024)

Cormac Devlin: I welcome the opportunity to examine plans for a statutory home care scheme. Supporting people so they can remain living in their own home is a fundamental policy for Fianna Fáil. We have consistently increased budgets for the provision of care in the community through day care centres, meals on wheels and home care. We know that for most people home is the preferred location for...

Statutory Home Care: Statements (27 Jun 2024)

Joe Flaherty: I join my colleague in commending the Minister of State, Deputy Butler, on her steadfast commitment in this area. I know it has been the defining principle of her career to date. She has put the care, protection and well-being of our elderly and the people who made this country what it is to the forefront of her raison d'être in political life and she is to be commended on that. She...

Statutory Home Care: Statements (27 Jun 2024)

Patricia Ryan: When the Government came to power in 2020, its programme for Government promised a statutory home care scheme along with various other commitments for fair and affordable home care, removing inpatient charges and medicine costs. Further to that, in 2022 the Government committed to its implementation by 2023 yet here we are, more than halfway through 2024 and close to the end of the...

Statutory Home Care: Statements (27 Jun 2024)

Pauline Tully: I think we are all in agreement that home support is so important. It can provide assistance with a wide range of activities and allows people to live at home as independently as possible whether they are ill, frail or disabled. It helps with washing and personal care and so on. I wish to say at the outset that not all disabled people need or want home care support. Many do not require...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I welcome everyone to our public meeting this afternoon. We have apologies from Deputy Pat Buckley. We approved the minutes of the private and public meetings on 19 and 20 June 2024 in a virtual private meeting but we must do this publicly for procedural reasons. Are the minutes agreed? Agreed. I remind members of the constitutional requirements that members must be physically present...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: No, Senator Craughwell has another few minutes and can work away.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I will give Senator Craughwell leeway this week.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I want to come back to a few things Senator Craughwell has largely covered. The office referred nine complaints to the Central Bank during 2023. What happens when they are sent to the Central Bank? Does the Central Bank feed back to the FSPO and does ombudsman have any input after that?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: The Central Bank will not feed back to the FSPO on the nine referrals that it gave.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: In his opening statement, Mr. Sloyan said that the office was established by legislation in 2018 for any consumer, individual, small business or organisation, where they were unable to resolve a complaint or dispute with the financial service provider. Would the witnesses say the consumers or financial services and pension providers are aware of the important role that it plays? Is there...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I thank Mr. Sloyan and call Senator Craughwell.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: When complaints are dealt with by the FSPO, they are dealt with informally at first. The opening statement mentioned that this is done through telephone calls and that. DO FSPO staff have physical meetings with complainants? Are the decisions made immediately following the information coming back, or are they conveyed to them at a later date?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: According to the overview of complaints, 247 complaints were withdrawn at various points throughout the process. The reasons for withdrawing vary from time to time. Are all withdrawals be in writing to the FSPO or how do people convey that they have withdrawn their complaints?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: Yes. There have been reports in the media which have been critical about the length of time it takes the office to consider and resolve complaints from consumers. I assume the Financial Services and Pensions Ombudsman will challenge that. Will the witnesses respond to those reports and indicate the average length of time from the start to the finish of a process, if there is one?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: On the issue of complaints with legally binding decisions, is it correct that of the 107 tracker mortgage complaints that were closed with legally binding decisions, 103 were not upheld by those decisions? Is there anything to be learned from the fact that such a low proportion of these complaints were upheld? One of the purposes of the Financial Services and Pensions Ombudsman (Amendment)...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: Individuals whose loans are held by vulture funds sought to complain about the conduct of those funds through the FSPO. However, they were told by the office the complaints cannot be investigated because at the time they were made the vulture funds were not regulated. I ask for a comment on that.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: They are still there. They just call themselves something else.