Results 301-320 of 1,044,903 for in 'Dáil debates' OR (speaker:Micheál Martin OR speaker:Pearse Doherty OR speaker:Patricia Ryan OR speaker:Martin Browne) in 'Committee meetings'

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: In his opening statement, Mr. Sloyan said that the office was established by legislation in 2018 for any consumer, individual, small business or organisation, where they were unable to resolve a complaint or dispute with the financial service provider. Would the witnesses say the consumers or financial services and pension providers are aware of the important role that it plays? Is there...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I thank Mr. Sloyan and call Senator Craughwell.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: When complaints are dealt with by the FSPO, they are dealt with informally at first. The opening statement mentioned that this is done through telephone calls and that. DO FSPO staff have physical meetings with complainants? Are the decisions made immediately following the information coming back, or are they conveyed to them at a later date?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: According to the overview of complaints, 247 complaints were withdrawn at various points throughout the process. The reasons for withdrawing vary from time to time. Are all withdrawals be in writing to the FSPO or how do people convey that they have withdrawn their complaints?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: Yes. There have been reports in the media which have been critical about the length of time it takes the office to consider and resolve complaints from consumers. I assume the Financial Services and Pensions Ombudsman will challenge that. Will the witnesses respond to those reports and indicate the average length of time from the start to the finish of a process, if there is one?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: On the issue of complaints with legally binding decisions, is it correct that of the 107 tracker mortgage complaints that were closed with legally binding decisions, 103 were not upheld by those decisions? Is there anything to be learned from the fact that such a low proportion of these complaints were upheld? One of the purposes of the Financial Services and Pensions Ombudsman (Amendment)...

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: Individuals whose loans are held by vulture funds sought to complain about the conduct of those funds through the FSPO. However, they were told by the office the complaints cannot be investigated because at the time they were made the vulture funds were not regulated. I ask for a comment on that.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: They are still there. They just call themselves something else.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: As there are no further members who wish to speak, I thank Mr. Sloyan, Ms McGovern and Dr. de Búrca and invite them to make their closing statements.

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: Senator Craughwell covered most of it, so nobody else was needed.

Committee on Public Petitions: Decisions on Public Petitions Received (27 Jun 2024)

Martin Browne: I propose that the petitions considered by the committee at this meeting and previous meetings may be published and that the replies from the Departments and other bodies may also be published. Is that agreed? Agreed. We have three petitions for consideration today. First is No. P00028/24, "Credit unions" from Mr. Brian Gould. It states: My Petition is to amend the Credit Union Act...

Committee on Public Petitions: Decisions on Public Petitions Received (27 Jun 2024)

Martin Browne: That is agreed. The second petition is No. P00040/24, "Request for mental health facilities", from Ms Ann O'Mahony. It states: I am petitioning for help for my sister who is living on the streets the past four years due to her mental health we have had her sectioned under the mental health act and she was released the same day, she hasn’t showered or changed her clothes in over 4...

Committee on Public Petitions: Decisions on Public Petitions Received (27 Jun 2024)

Martin Browne: When it passes through the Houses, if this person wishes to submit a new petition at that stage, so be it. There is nothing we can do at this stage so we will deem it closed. Is that agreed? Agreed. That concludes our consideration of public petitions this afternoon. I invite members of the public to submit petitions via our online portal which is available at petitions.oireachtas.ie....

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: How many people work in the Office of the Financial Services and Pensions Ombudsman? Mr. Sloyan said it increased the number of staff. What is the trend as regards staff numbers this year? Will the office have enough staff to continue to achieve the success rate it has achieved in the past few years? Does it need more staff because of the increased number of complaints coming in?

Committee on Public Petitions: Financial Services and Pensions Ombudsman: Annual Report and Other Matters (27 Jun 2024)

Martin Browne: I thank the witnesses and members again. The discussion has been very beneficial and, as Ms McGovern said, people will look at it on Oireachtas TV. We will now suspend the meeting for five minutes to allow the witnesses to leave the room.

Committee on Public Petitions: Decisions on Public Petitions Received (27 Jun 2024)

Martin Browne: Other than writing to the Mental Health Commission to see if it can give us any other advice for the family. That is what we discussed in private session. It is a heartbreaking story to see a family member like that. I hope the Mental Health Commission will be able to come back with different advice for the family. Is that agreed? Agreed. Third is petition No. P00047/2024, “Vote...

Statutory Home Care: Statements (27 Jun 2024)

Statutory Home Care: Statements (27 Jun 2024)

Mary Butler: I welcome the opportunity to discuss statutory home care with my colleagues across the political spectrum. We may not always agree with each other, but I know we are all committed to helping people who need a high level of health and social care service to live at home for as long as it is possible and safe to do so. Home support is an essential service for thousands of people each day...

Ceisteanna ar Pholasaí nó ar Reachtaíocht - Questions on Policy or Legislation (27 Jun 2024)

Micheál Martin: In my view, local authority housing is fundamentally an issue for the local authority to deal with. It should have sufficient capacity to get in early to repair, refurbish or eliminate issues that give rise to mould developing in the first place.

Ceisteanna ar Pholasaí nó ar Reachtaíocht - Questions on Policy or Legislation (27 Jun 2024)

Réada Cronin: What is the Government doing?