Cathal Crowe (Clare, Fianna Fail) | Oireachtas source

Point well made.

The next point I will make I made to Bus Éireann some months ago, when I met with its chief executive, and I think the same applies to the witnesses. I might get a bus once or twice a month, but my dad had to get one lately and did not have a clue when he got on the bus what to do. He was fumbling in his pockets for change and wondering if he had to tap a card. It can be confusing for someone who does not use a bus very often. Where is the bus stop? How does the numbering system work? It is almost the same now for people who get taxis because the taxis pass them on the street, the Free Now branding is on some of them and they are not quite sure how to interface with the taxi when they get in. Has the fare already been charged on the phone? Do they need to pay by card or cash? It would be no harm if at taxi ranks the witnesses' representative associations were to have little guidance notices-----