Ms MaryRose McGovern:

The publication of those 1,000+ decisions puts members of the public in a position to decide themselves whether their own individual circumstances warrant a complaint being made. When one gets into the finer detail of why decisions turn a certain way, it provides an understanding. Therefore, our goal is to share our approach to complaints in order that people can make a decision individually. When one becomes familiar with the search facility, it is quite possible to see how two different outcomes may arise in cases where the fundamental circumstances appear to be the same but in respect of the precise details of communications or a particular clause in a contract, the outcome may turn out to be very different. Therefore, we believe that our role is to share the information with the public.