Kate O'Connell (Dublin Bay South, Fine Gael) | Oireachtas source

I have a question somewhere. A previous speaker - Deputy Kelly, I think - asked Mr. Breen about mediation and he did not get to finish. What is happening? Is the HSE offering mediation to people? If so, in what way is it being offered? How is the mediation initiated? When it is decided that the HSE wants to contact person X, is a letter written?