Pearse Doherty (Donegal South West, Sinn Fein) | Oireachtas source

In plain terms, the bank is making a mess of it. It screwed over - excuse my language - its customers, who still remain loyal to the bank, for months on end two years ago. It then miscalculated 7,500 people's mortgage interest tax relief. They got a benefit which the bank is now claiming back, something which it fails to understand. On top of that, it had to apologise to 1,300 customers because it miscalculated their repayments the year before. There is a trend of error after error being made in the bank, and the person who has to suck it up is the customer.